Privacy Policy
Last updated: March 11, 2026
Introduction
Viewella ("we", "us", or "our") operates the Viewella mobile and TV application and the viewella.com website. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
Information We Collect
We collect the following types of information:
- Account information — email address and display name when you create an account.
- Usage data — viewing history, search queries, and interaction data used to personalize recommendations and improve the service.
- Device information — device type, operating system version, and app version for compatibility and crash reporting.
- Location — country-level location used to provide region-appropriate content and channel listings.
How We Use Your Information
- To provide and maintain the Viewella service.
- To personalize your experience, including recommendations and content ordering.
- To communicate service updates, release notes, and account-related notifications.
- To diagnose technical issues and improve app performance.
- To manage your account and subscription.
Data Storage and Security
Your data is stored on secure servers. We use industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. Account passwords are hashed and never stored in plain text.
Third-Party Services
Viewella may use third-party services for payment processing, analytics, and content metadata (e.g., TMDB for show and movie information). These services have their own privacy policies, and we encourage you to review them. We do not sell your personal data to third parties.
Cookies
Our website uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the service to function. We do not use advertising or tracking cookies.
Your Rights
You may request to:
- Access the personal data we hold about you.
- Correct any inaccurate information.
- Delete your account and associated data.
To exercise any of these rights, contact us at the address below.
Children's Privacy
Viewella is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, you can reach us through the Viewella app's built-in feedback feature or by emailing support@viewella.com.